Reports: NBCUniversal

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Consumer Engagement
Building Sustainable Brands in 2020 and Beyond

Cover image for Consumer Engagement
Hanna Kahlert
Brands have an ongoing engagement problem. No matter how much data they use or how targeted they go, competition is fierce, consumer attention is saturated, and all usage comes at the expense of time spent elsewhere. With the ubiquity of advertising, brand choices are as much a personal statement by the consumer to their peers as a testament to trust and loyalty in a company.
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